1. Online Course Payments

Course fees paid for online courses are generally non-transferable. Learners should review the course details, curriculum, access period and fee before making payment.

2. Refund Eligibility

Refund requests may be considered only if the learner has made payment but has not accessed the course content, videos, downloadable material or live session access.

Once course access has been used, lessons have been viewed, materials have been downloaded, or live session access has been provided, refund requests may not be accepted.

3. Cancellation Requests

To request cancellation, learners must contact Culinary Guru with their registered name, mobile number, email ID, course name and payment details.

Cancellation requests will be reviewed by the Culinary Guru team before approval.

4. Processing Time

Approved refunds, if any, will be processed to the original payment method within the standard processing time of the payment provider or bank.

Bank or payment gateway delays are outside the control of Culinary Guru.

5. Failed or Duplicate Payments

If a payment fails but the amount is deducted, learners should contact Culinary Guru with payment proof. Duplicate payments, if verified, may be refunded or adjusted against another course.

6. Live Sessions and Schedule Changes

Live session dates and timings may change due to trainer availability, technical reasons or operational requirements.

If a session is rescheduled, learners will be informed through suitable communication channels.

7. No Refund for Learner-Side Issues

Refunds may not be provided for issues caused by poor internet connection, unsupported devices, incorrect login details, missed sessions, lack of practice, or learner-side technical problems.

8. Course Access Period

Learners should complete the course within the access period mentioned on the course page or ticket.

Access extension, if any, will be at the discretion of Culinary Guru.

9. Contact for Refund Support

For refund, cancellation or payment-related queries, learners can contact Culinary Guru through the Contact Us page or official support email.